Location:

700 Robbins Avenue
Philadelphia, PA  19111
View Map

Building #1
Lower Level Opposite Wing #1
Near the Cafeteria

Phone Numbers:

Phone:	215-697-3700
Audio Response:	215-697-5050	Audio Response Instructions
Fax:	215-745-0207

Hours of Operation:

Monday-Thursday:	8:30am	-	4:00pm
Friday:	8:00am	-	4:00pm

Our members have found Automated Teller Machines (ATMs) to be one of the most convenient ways to do their banking.  There are more and more ATMs locally for your convenience, and there are thousands more across the U.S. and around the world.  Wherever you are, it's important to remember these common sense safety and security tips:
 
How to Stay Safe:

• Always be aware of who's around the ATM.  Especially at night.  If you notice anything suspicious near the ATM, pass it by, use another or come back another time.
• It's always a good idea to have someone go to the ATM with you.
• Park your car close to the ATM.  Walk in and out briskly, and please don't talk to strangers while you're there.
• Try to fill out all forms (deposit slips, etc.) beforehand.
• Cash should always be put in your pocket or purse immediately after withdrawal.
• If you've already begun a transaction and you notice anything suspicious, cancel the transaction, put your card away, and leave the area.
• If you're followed after making a transaction, you should always go to the nearest area where there are people (shops, sidewalks, etc.)
• Please report any suspicious activities or crimes to police as soon as possible.

How to Stay Secure:

• It's smart to memorize your Personal Identification Number (PIN).  Do not write it on your card.
• Please don't give your PIN to anyone on the phone.  Even if they say they're with the credit union or say they're law enforcement officials.
• It's a good idea never to let anyone see you enter your PIN at an ATM.
• You should not lend your card or give your PIN to others.
• Try to get in the habit of reviewing your monthly statement promptly to verify each ATM transaction.  If there seems to be any discrepancies, please notify us at once.  We'll help.
• If your card is lost, stolen, or if you think your PIN is being used by strangers, please call us immediately.  We'll tell you what to do.
  

The easiest way to access your Credit Union account is as close as the nearest touch-tone phone when you use the Audio Response 24-hour, 7-day access service.

One call lets you handle a variety of transactions from the comfort of your home or office, at any time of the day or night.

Make balance inquiries, transfers of funds, verify check clearings and much more just by calling (215) 697-5050.

Easy step-by-step voice instructions guide you through each transaction.  For fast service, please have ready your member account number which can be found on your most recent statement and your Personal Identification Number (PIN) which you choose when you sign up to use Audio Response.

Audio Response’s streamlined service means no transaction codes have to be memorized.  The system will simply ask you for choices and instruct you on how to proceed.

You Will Need To Know:

• Your member account number
• Your Personal Identification Number (PIN) which should be kept confidential for security.
• The share type of your account(s) and the names of your loan(s) you will be accessing.  It may be a good idea to have your recent statement handy when calling.

Information about our latest loan and savings rates is also available through Audio Response.  You can also obtain information about office location and hours, new products and services and financial management.

Finally, a concept that is simple, quick, and convenient.  No long lines, no waiting on the phone, and best of all, there is no charge.  Audio Response is absolutely FREE when you are a Metro-Serve debit card user.

How to Use Audio Response:

1. Using a touch-tone phone, dial (215) 697-5050.
2. If you want to access your accounts, you will be asked to enter your member account number and PIN.  Otherwise, you may use Audio Response just to inquire about services, rates and products without entering your member number or PIN.  A recent statement will be helpful.
3. The system will guide you through each transaction, with easy to follow instructions.  You will receive a confirmation number for each financial transaction.
4. Key in the dollar amount of each transaction, including cents.  A decimal point is assumed for the last two digits entered.  For example, $72.54 is entered as 7254#.
5. To return to the prior menu, press the * button.
6. To end a session, press 9 or simply hang up.

Download, print, complete and return the Audio Response Application to your Credit Union office.